Today, we know about How To Handle Conflicts While Working Remotely. If there is a difference of opinion which leads to a conflict with a colleague, the most straightforward course of action to take is to arrange a face-to-face meeting.
Personally speaking, allows both parties to access visual references, i.e. body language. The combination of visual and auditory messages accelerates the process of resolving misunderstandings and resolving issues which can trigger new conflicts.
However, working remotely puts you at a disadvantage. There is no way to have it with your colleague in person.
What steps can remote workers take to get along with their colleagues in the event of disagreement?
In this article, we take a look at what you can do to ease tensions with your coworkers and promote productivity without personality clashes getting in your way.
What’s Going On?
Indeed, you can use STAR to resolve conflicts between colleagues.
Situation – What Happened
The ‘is to be specific in how you describe what happened, just like reporting on witnessing an accident, in writing about the event you give your account of an objective perspective of what happened. There is no room for any emotion.
Task – Who Was Involved, Your Role
Explain who was a party to the argument, ie. Was it just your colleague, or were several colleagues involved and were there witnesses? Where are the clients or clients present? Also, this is the moment when you say what role you played in the event.
Action – What Happened Next?
In communication, there are actions and reactions. Your activity may have triggered an inadequate response from your coworker or vice versa, you have reacted to something that was said to you. Therefore, it helps to clarify who said or did what and in the correct order.
Ideally, you would outline the steps taken to resolve the situation. Still, if you are telecommuting, you may not have resolved it, and additional steps are needed to keep you and your colleague back in good working order.
The Result – What Did You Learn?
There is always something to be learned from conflict. You’re not going to get along well with everyone, but you can learn skills to help you manage the way you communicate with coworkers with less emotion.
While communicating in person is easier, you can practise getting more information from your auditory hints. We use our eyes more than our ears when we’re with people; that is, we watch what’s happening more than we listen to.
Remote Work Challenge
Remote work has removed the dynamic of the workplace. You no longer look at your colleagues, and they no longer look at you. Therefore we need to listen more carefully to improve the way we communicate.
Listening isn’t listening. You can hear but you’re listening?
All take longer if you don’t listen. Working remotely, however, is an opportunity to improve your listening skills, and not be distracted by visual indications.
It’s interesting to me that we’ve considered so many facets of corporate communication, but inadvertently overlooked listening. I’ve pretty much decided that this is the most important link in corporate communications, and obviously it’s also the weakest.
Relying solely on our voices to resolve conflict situations will take longer than if we had visual body language cues as well, so be prepared to go through STAR multiple times to achieve the right outcome.
Improve Your Listening Skills
Here are some tips for becoming a better listener.
- Paraphrase what you heard. This is a summary of what you heard from the speaker. It’s a great way to make sure you’ve understood what you’ve told.
- Stay in eye contact when you can. Remote working makes this step difficult unless you are using video chat. When you watch the person taking it, you are less easily distracted and can stay focused on listening.
- Create visual images of what has said. A picture is worth a thousand words, so listen and then create a memory with a visual image.
- Respond. Commenting on what has said confirms that you are actively listening and presenting.
Solving disputes with colleagues is never easy or straightforward, and it gets harder when you working remotely. Use the STAR methodology to solve problems to a workable conclusion and give yourself a head start with better listening skills.